Refund policy

7-day return Policy
Due to the nature of our product, we do not accept returns or exchanges unless the item arrives damaged or defective.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days at jambo@rafikifoods.com with your order number and a photo of the issue.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at jambo@rafikifoods.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to food safety reasons, we cannot accept returns on opened or used food products. We also do not accept returns on sale items or gift cards.

Exchanges 
We don’t offer exchanges, but if your item arrives damaged, we’ll replace it.

Refunds 
Once we receive and review your claim for a damaged or defective product, we’ll notify you if a refund or replacement is approved. Approved refunds will be issued to your original payment method.