Shipping policy
Last updated: March 16, 2026
Processing & Fulfillment Most orders are shipped out on Wednesdays. Occasionally we may ship earlier if order volume requires it, but this is not guaranteed. Once shipped, please allow 2–6 business days for your order to arrive. You'll receive an email once your order is on its way. Each bottle is packed carefully in a protective mailer box to ensure it arrives safely.
Carriers We ship through Chit Chats, which partners with Canada Post, USPS, and other reliable carriers depending on destination. Some shipping methods include tracking, while others may not. If tracking is available, we'll include the link or tracking number in your shipping confirmation email.
Shipping Rates Shipping costs are calculated at checkout based on your location and order weight. From time to time, we may offer free or discounted shipping — any promotions will be clearly shown at checkout.
Free Shipping Eligibility We offer free shipping on orders over the mentioned amount on our website, but this applies to major cities and urban areas across Canada only. Customers in smaller towns, rural communities, and remote areas are charged a flat rate of $25 for shipping, regardless of order size. These areas are exclusively served by Canada Post, whose rates are higher than the carriers we use for urban deliveries — which is why we're unable to extend free shipping to these locations. Don't worry — your correct shipping rate will be calculated automatically when you enter your address at checkout, so there are no surprises.
Delivery Times (After Dispatch)
- Within Canada: 2–6 business days
- United States: 5–10 business days
- Other international destinations: 10–20 business days
Delivery times are estimates only and may vary due to carrier performance, customs delays, or local delivery conditions.
Damaged or Incorrect Orders If your order arrives damaged, leaking, or incorrect, please contact us within 7 days of delivery at jambo@rafikifoods.com with your order number and photos of the issue. We'll review and, if approved, arrange a replacement or refund in line with our Refund Policy.
Address Accuracy Please double-check your shipping address before placing your order. Orders returned to us due to incorrect addresses or unclaimed deliveries can be reshipped at your expense.
Lost or Stolen Packages Once your package has been handed to the carrier, title and risk of loss pass to you (see our Terms of Service). We're not responsible for lost or stolen packages marked "Delivered" by the carrier. If your shipment hasn't arrived within the expected timeframe, contact us at jambo@rafikifoods.com and we'll do our best to assist.
International Shipping We currently ship to select international destinations. Buyers are responsible for any customs duties, import taxes, or brokerage fees that may apply in their country.
Questions If you have any questions about shipping or delivery, please contact us at jambo@rafikifoods.com — we're happy to help.